Earlier this year, my supervisor and I were chatting about our relationships with our vendor partners in the association indusrty. From that conversation, I found myself wondering what I could or should be doing differently to improve these relationships. The end goal of course being that a better relationship will result in more successful outcomes with our projects and service contracts.
I pulled together a few peers from the ASAE Technology Council to have some conversations around this idea. We were selected to present on this topic at the 2013 ASAE Technology Conference.
Below is a short video by Personify:
“Keep calm and carry on” is part of the title of Prabash Shrestha and Rene Shonerd’s session on Vendor Management. Interaction with a vendor isn’t just in the selection process and not just for issue resolution. It should be an ongoing relationship, that’s mutually beneficial. Rene and Prabash join Mto Ngwenya to talk about the importance of building relationships with vendors and expand upon why this topic is valuable for associations and in particular CIOs in order to get the most out of their technology.
The ASAE Technology Council kicks off #ASAETech chat today at 3 pm ET on Twitter. Maddie Grant, the Chief Social Media Strategist at SocialFish and co-author of Open Community will moderate today’s topic, How to get more engagement in your online communities/social media sites.
These monthly chats will focus on hot topics for technology leaders in the associations and non-profits and will be moderated by volunteers in our industry. Flag your calendar now for the 2nd Friday each month at 3pm ET. If you’ve never tuned in for a live Twitter chat before, you can follow along simply by using Twitter search . However, participating is easier using a site such as TweetChat.
In the interest of full disclosure, I’m a current member of the ASAE Technology Council and a big supporter of their efforts. Let me know if you have a suggestion for a future topic or would like to volunteer to moderate.
ASAE hosts a town hall meeting to kick off the Technology Conference each year. This year at #Tech10, Reggie Henry facilitated a discussion around 12 strategic technology areas for associations. The session was attended by upwards of 60 technology leaders who were overwhelmingly association staff at the management or senior management levels in their respective organizations. The strategic technology areas included the following:
- Cloud Computing
- Business Intelligence
- Digital Publishing and Marketing
- Enterprise Content Management
- Mobile Apps
- Strategic Social Media
- Virtual Conferences
- Software as a Service (SaaS)
- Business Process Management
- Rich Media
Participants were asked to answer two key questions about each of 12 areas:
1) When do you think it will be ‘common’ in associations?
2) What benefit level do you think it will provide?
Through the use of audience voting devices, we each submitted our responses. The complete results are available including additional demographics about the participants (staff size, budget size, etc) and detailed charts for each of the technology areas discussed. The results of our responses are summarized in this chart (click to see at full size).
As a benchmarking exercise for yourself, you may want to pull out the technology strategic plan or IT Roadmap at your association. Compare how many of these items are on your planning radar. Is your association on the same timeline as groups of a similar size? Is your group leading the pack or lagging behind? Are their items that are missing from your current agenda that can be updated on your plans for next year?
This year at the ASAE Technology Conference, I’ll be facilitating a session on the RFP Process. Using samples and stories from seasoned association vendors, we’ll learn what makes up a great RFP by learning from the mistakes of others. Check out this preview from Sigmund VanDamme and Joe Shaben at Nimble User for a few quick tips: