Vendor Management: Keep Calm and Carry On

Earlier this year, my supervisor and I were chatting about our relationships with our vendor partners in the association indusrty. From that conversation, I found myself wondering what I could or should be doing differently  to improve these relationships. The end goal of course being that a better relationship will result in more successful outcomes with our projects and service contracts.

I pulled together a few peers from the ASAE Technology Council to have some conversations around this idea. We were selected to present on this topic at the 2013 ASAE Technology Conference.

Below is a short video by Personify:

“Keep calm and carry on” is part of the title of Prabash Shrestha and Rene Shonerd’s session on Vendor Management. Interaction with a vendor isn’t just in the selection process and not just for issue resolution. It should be an ongoing relationship, that’s mutually beneficial. Rene and Prabash join Mto Ngwenya to talk about the importance of building relationships with vendors and expand upon why this topic is valuable for associations and in particular CIOs in order to get the most out of their technology.




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